Thank you for shopping with Swiss Cottage Sound and Vision (SCSAV).Please read our terms and conditions that relate to shipping and returns.
Once an order has been placed, and we have received cleared funds for that item, we will ship the goods to to you. If we have stated that the product is eligible for free shipping than the cost of shipping is borne by us.
Please note that we only offer free shipping to our customers in mainland UK.We do not offer free shipping to any of our customers outside mainland UK.
For all products that require the cost of shipping to be borne by the customer this will be detailed in the confirmation e-mail that is sent upon receipt of an order.Once we have received cleared funds for both the goods and shipping we will send the goods to you.
For ALL overseas customer shipping is chargeable and must be paid ahead of us sending the goods out.
Depending on what the item is we will use, at our discretion, the method of shipping.In the UK we will use either Royal Mail or UK Mail as the two main methods of shipping. We will always endeavour to send the goods out on a next business day basis.However, we cannot guarantee the arrival of the goods on a next-day-basis as it is out of our control.
Timed deliveries and Saturday deliveries: For those customers that want a timed delivery or want a delivery on Saturday we offer this facility. However, this will incur a charge or an additional charge that must be paid ahead of us shipping the goods.
Non Delivered items and items lost in transit: Once we have sent the goods we will assume that there will be someone to collect the goods. In the event that a delivery fails, as a result of no one being able to collect the goods, and needs to be redelivered this will incur a charge or an additional charge depending on what terms the goods were shipped.In the event an item is lost, and is verified by us that it is lost, we will send a new replacement at our cost. Or, we will offer a full refund if a replacement is not required.
We offer a seven day refund policy. Our customers must follow the following conditions for this to be effective: